As we're sure you have all heard, the Victorian Government has recently announced Stage 4 restrictions for Melbourne starting from 11:59pm 5th August 2020, which includes a number of restrictions on businesses. Ross Faulkner Pty Ltd operates as warehousing and distribution for online order fulfilment and we fall within the businesses that are allowed to be open.

ORDER DISPATCH:
o We are still open to dispatch customer orders to fulfil each order through our online shopping cart.
o The warehouse will operate at all times with a strict COVIDSafe Plan in place.
o We have pulled back the staff on site to follow and adhere to the governments restrictions.
o The handling of our goods with our StarTrack drivers is once they pick up we have a dedicated driver waiting area where the goods are collected from each day so they don’t come in close contact with other staff members.

CUSTOMER SERVICE:
o Customer service will still be operating for all questions
o If you need to send any inquiries through please email them to ross@rossfaulkner.com

If any of the above changes at any time we will let you know.

Finally, I would like to thank all our customers for sticking with us in these uncertain and unprecedented times. As a small business we do appreciate every customer, order and enquiry we have from you guys.

Hopefully we can all get through this and help each other to get through to the other side in 6 weeks’ time!